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Help and Advice

Do I need to set up an account to purchase goods?

 

No, you do not need to set up an account to purchase products from Seara Makeup. You can check-out as a guest. Once you check-out, you will be required to enter your billing and shipping information. You can also register as a user with Seara Makeup which only takes a few minutes. This will allow you to place orders without you having to fill in your contact details each time.



How do I sign up for newsletters?

 

Signing up to the newsletter is simple and is a great way to keep up to date with our latest news and special offers!  To subscribe, enter your email address into the newsletter subscription box which is at the bottom of each page



How do I pay for my order?

 

All payments are accepted through PayPal or Stripe which is a secure SSL encrypted connection.

 

 

I don't have a PayPal account - how can I pay?

 

When you are checking out, select the “pay by Paypal” option. From here you can select the option to check-out, without needing a Paypal account. To complete the purchase, you will need debit or credit card details. If the card does not belong to you, you will need the authorisation from the owner of the card. Once you have a debit or credit card, our secure SSL encrypted connection will safely and securely take your payment



When will my account be debited?

 

As soon as your card has been authorised, the payment will be taken from your card. If payment has failed and your card has not been authorised for payment, payment will not be taken. If this happens, your order will not be processed. It is advisable for you to contact your bank to determine why your card has not been authorised.  



Can I cancel or amend my order?

 

If you would like to amend or cancel your order, please notify us in writing via email (sales@seararetail.com) with your requested changes immediately. Once the order has been completed, we will not be able to change or amend your order and your order will be shipped. After this stage, you will need to return the item unused and undamaged in its original packaging.



How can I use my discount code?

 

To avail of your discount code, once you have checked that it is still valid, you will need to enter your promotional code once you are at the checkout section of the website. Your discount will then be deducted from the total cost. Please note discount codes do not apply to sale items.